:

FAQ

Question:

Where is your factory located?

Answer:

We have two plants, one locates in liantang industrial zone, gongming, guangming new district, Shenzhen, which is our headquarter; The other is our branch factory,locating in anfu industrial zone, anfu, ji’an, Jiangxi.

Question:

Can I get some samples?

Answer:

You are welcome to place sample order to test our superior quality and services. Please send your specification to se@szeje.com

Question:

When can we get the reply?

Answer:

Any inquiries will be replied within 24 hours.

Question:

Can you do customization according to our requirements?

Answer:

If you need the networking cable, telephone cable, USB cable, HDMI cable, we are professional to support you.

Question:

What’s your payment terms?

Answer:

We usually accept T/T, PayPal, Western Union, L/C, other payments can also be negotiated.

Question:

What are the major modes of transportation?

Answer:

DHL, UPS, FedEx, TNT, EMS . Air Cargo and Sea Cargo, Direct line, Air Mail  be accepted according to clients' request.

Question:

How long is the warranty period?

Answer:

All our products come with one year warranty. More than one year, if there is any quality problem or question, we could offer technical support and service, too .

Question:

How to contact us?

Answer:

If you want to contact sales team, email us at se@szeje.com, or click inquiry from our website.
If you want to get technology support or after-sales service, email us at rd1@szeje.com